I have had the pleasure to work with Lessie in her role as a Chief Customer Officer. This was a challenging role for a startup that needed the full spectrum of systems implemented as well as talent management. Lessie understands the technical needs of leveraging software and systems to the greatest efficiency and, to me this was huge, not losing the personal touch for our team members or the customers. I believe this is a rare commodity in leaders today. She was able to “live it” and implement it throughout her team. Lessie was also a valuable member of the executive team. She was able to communicate at an executive level on behalf of the company as well as lead her team, which is also a rare set of skills.
I’ve also had the pleasure of continuing our friendship and observing her abilities to advice and counsel other leaders to achieve the greatest potential possible. It is without reservation that I recommend any leader to have a conversation with Lessie to determine how she can improve your operations and services.